Refund policy

Return and Refund Policy

Due to the handmade nature of our candles, we do not accept returns or exchanges unless the item arrives damaged or defective.

Damaged or defective items: If your order arrives damaged or defective, contact us at info@cookiecandles.store within 7 days of delivery with photos of the issue. We will offer a replacement or full refund.

Refunds: Approved refunds are issued to your original payment method within 5-10 business days.

Subscription charges: Refund requests for subscription charges must be made within 7 days of the charge date. See our cancellation policy for details on cancelling your subscription.

Non-returnable items: Due to the nature of our products, we cannot accept returns for change of mind.

Contact: For any questions about returns or refunds, email us at info@cookiecandles.store.